Office of the Independent Police Review Director (OIPRD)

If you would like to complain about an incident involving an Ontario police officer that occurred after October 19, 2009, then you can make a complaint directly to the police service where you experienced the incident, or directly to the Office of the Independent Police Review Director (OIPRD). The purpose of the OIPRD is to […]

Who should I talk to before I make a complaint?

If you experience harassment, discrimination, or violence by police, talk to a lawyer about what happened. The lawyer can give you advice on your options and help you make a complaint, make an application to the Human Rights Tribunal, sue the police for damages (money), or report the incident as a crime. If you have […]

Evidence

You should immediately get and keep as much information about the incident as possible. Try to get the officer’s badge number and division number, and write down the date, time, and location of the incident. If you are injured, you should get pictures taken of the injuries and get medical attention. Keep going back for […]

What can you complain about?

Complaints can be made about a police officer’s conduct, or about a police department’s policies or services. For complaints about a police officer’s conduct, the Office of the Independent Police Review Director (OIPRD) investigates complaints and decides whether disciplinary action should be taken against an officer. If the OIPRD finds police officer misconduct, they can […]

Who can make a complaint?

You are able to make a complaint if you have experienced it yourself, witnessed it, or know a lot of reliable information about the substance of the complaint.

Timing

Your complaint must be made within six months of the incident which led to the complaint. However, the OIPRD sometimes permits a complaint to proceed after the six month time limit expires. If you are beyond the time limit, you should ask the OIPRD for permission and explain why you are late (e.g., you were […]

Were you arrested or charged criminally?

If the incident resulted in you being arrested and/or charged criminally, be careful about making a complaint. Information written in the complaint that mentions you doing any criminal activity can be used against you in court. If you are at risk of, or have been charged with offences related to the incident, ask the OIPRD […]

How do I make a complaint?

Your complaint to the OIPRD must be in writing and be signed. Your complaint can be submitted by mail, fax, or by filling out their form online. Office of the Independent Police Review Director 655 Bay Street, 10th Floor Toronto, Ontario, M5G 2K4 Tel: 416-246-7071, Toll-free: 1-877-411-4773, TTY: 1-877-414-4773 Fax: 416-327-8332, Toll-free fax: 1-877-415-4773 www.oiprd.on.ca […]

Your privacy

The OIPRD and staff administering your complaint are bound by strict confidentiality requirements to not share information relating your complaint to anyone except: those helping process your complaint, legal counsel, police for law enforcement purposes, and anyone you consent to sharing the information with. The officer that you are complaining about will usually be given […]

What will happen to your complaint?

Depending on the circumstances, complaints made to the OIPRD about a police officer’s conduct will either be: referred to the local chief of police in the region where the complaint originated, referred to the local chief of police outside the region where the complaint originated, or kept by the OIPRD for further investigation. Complaints made […]