Voluntary Youth Service Agreements Starting Jan 1, 2018: A young person who is under the age of 18 can contact a Children’s Aid Society (CAS) if they are at risk of harm or facing harm. Harm can be physical, emotional, sexual harm, or neglect. It is new that 16 and 17 year olds who are […]

What are emergency shelters?

Emergency shelters are run by charities, not-for-profits, and businesses. In the City of Toronto, a department of the City called Hostel Services provides shelter and assistance to homeless individuals including youth. Meals and basic necessities are provided in a secure environment, as well as case management, counselling, and support programs for adults and children. Housing […]

What are my responsibilities in a shelter?

While staying in a shelter, you are responsible to treat shelter staff and other shelter residents respectfully. You are to respect the private property and belonging of the shelter and other shelter residents and to improve your housing situation if possible.

What are your privacy rights while staying in a shelter?

Every shelter must have a written policy saying that they will not disclose personal information they have collected about you without your consent. However, there are some exceptions when a shelter can disclose information without your consent, including: when refusing or neglecting to provide the information could put staff or other residents in danger; where […]

What are the health and safety standards in a shelter?

The shelter must provide you with access to bathing and where possible, laundry facilities. Soap, shampoo, razors, and feminine hygiene products should also be provided in emergency circumstances and/or if you have no income. Weapons and illegal drugs are not allowed in the shelter or on shelter property. If you take prescription medication, the shelter […]

How does discharge from a shelter work?

There is no standard length of stay in a shelter, how long you stay will depend on your specific circumstances. If you are being discharged from a shelter, you and the shelter must have first worked out a plan for your future. There are some cases where a shelter can discharge you without a plan. […]

Where can I call for concerns or complaints?

All shelters must have an internal process for resolving complains and they must inform all residents of the process. All shelters will also keep a written record of formal complaints and a written record of the resolution. If your shelter worker is unable to help you with your concerns, or you want to appeal a […]

I need an emergency shelter

If you are in need of an emergency shelter you can call any of the below numbers: City of Toronto Helpline: 3-1-1 Toronto Shelters Central Intake: 416-338-4766 or 1-877-338-3398 Kids’ Help Phone: 1-800-668-6868 This is a listing of emergency youth shelters in Toronto. Most shelters take youth between ages 16-24. Intake procedures are different at […]