Ombudsman Ontario

The Ontario Ombudsman takes complaints and investigates matters related to services for children and youth, from developmental, health, social and educational programs to those related to the youth justice system.

Public education matters: daycare, early childhood education, schools and OSAP.

  • By phone: 416-586-3300 or 1- 800-263-1830
  • Online complaint
  • Email: info@ombudsman.on.ca
  • In writing: Office of the Ombudsman of Ontario, 483 Bay Street,10th floor, South Tower, Toronto, ON M5G 2C9

Children and Youth Unit answer questions, provides information about the rights of children and youth, and handles complaints and investigations related to children’s aid societies, residential licencees, and services provided under the Child, Youth and Family Services Act, 2017.

  • By phone: 416-325-5669 or 1-800-263-2841
  • Online complaint
  • Email: cy-ej@ombudsman.on.ca
  • In writing: Office of the Ombudsman of Ontario, Children and Youth Unit, 401 Bay Street, Suite 2200, Toronto, ON M7A 0A6

Pro Bono Ontario

Pro Bono Ontario (PBO) connects volunteer lawyers with Ontarians who can’t afford a lawyer.

Workplace Sexual Harassment Hotline: Mon – Fri, 1pm – 7pm. Closed on statutory holidays: 1-855-776-1855.

Education Law Program offers free legal help for families whose children face challenges to their rights in public schools. Call to speak to the program coordinator on Tuesdays, Wednesdays, and Thursday afternoons (1pm – 3:30pm): 1-855-255-7256. Or apply using their online form.

Civil Legal Advice Hotline generally accepts calls Mon – Fri between 9:30 am – 11:30 am, and between 1:00 pm – 3:30 pm. Able to assist with:

  • Going to court (civil matters only – no family law or criminal law)
  • Employment
  • Housing
  • Consumer issues, such as consumer debt and consumer protection
  • Creating Powers of Attorney (Available Mon – Fri from 9:30 am – 11:30 am
  • Corporate law for charities, non-profits and small businesses

Pro Bono Ontario – Education Law

A project of Pro Bono Ontario which matches lawyers on a pro bono (free) basis for families with limited means in the area of education law for children.

Lawyer Referral Service

The Law Society of Ontario can assist you in finding a lawyer. Visit the Lawyer Referral Service to apply on-line.

If in crisis, e.g. being held in custody: 1-855-947-5255 or 416-947-5255, M – F, 9am – 5pm.

Steps to Justice

Step-by-step on-line information about common legal problems that people experience in family, housing, employment and other areas of law.

Trans Life Line

Trans Lifeline is a non-profit dedicated to the well-being of transgender people. The toll-free hotline is staffed by trans people for trans people. Trans Lifeline volunteers are ready to respond to whatever support needs members of the trans community might have.

Phone: 1.877.330.6366

Justice Trans

Justice Trans is a not-for-profit aimed at increasing access to justice for the transgender community across Canada.

Justice Trans’ vision is to be the most up-to-date mobile phone application and website offering legal information about transgender rights across Canada, fostering an environment where transgender Canadians are increasingly aware of their legal rights in the face of an ever-changing legal environment.

Visit the website and download the app!

Native Youth Sexual Health Network (NYSHN)

NYSHN is an organization by and for Indigenous youth that works across issues of sexual and reproductive health, rights and justice.

It is an LGBTQ-affirming space that offers resources such as a free ‘Two Spirit Resources Directory,’ ‘Healthy Sexuality & Fighting Homophobia and Transphobia’ the first national campaign for First Nations youth to fight homophobia and transphobia, as well as a ‘Two Spirit & Indigenous LGBTQQIA Mentors, Elders & Grandparents Support Circle.’

LGBT Youth Line

The LGBT Youth Line Mission:

“The Lesbian Gay Bi Trans Youth Line exists to provide service for youth, by youth that affirms the experiences and aspirations of lesbian, gay, bisexual, transsexual, transgender, 2-spirited, queer and questioning youth in Ontario. Working within an anti-oppression and anti-racist framework, we provide leadership opportunities, outreach, confidential peer support and referrals by telephone, texting and online.”

Youth Line is a toll-free Ontario-wide peer-support (for youth by youth) service.  Youth Line’s number will not show up on a phone bill.

Sunday to Friday, 4:00PM to 9:30 PM.

Egale Youth OUTreach Counselling Centre and Drop In

A mental health and housing support centre for LGBTIQ2S youth up to 29 years of age. On-sight counsellors and peer support workers offer same-day and appointment-based services, case management, crisis response, and ongoing support. Tokens are available to those who access services.

Location: 183 Carlton Street (stayed tuned for potential address change)

Phone: 1.416.964.7887 ext. 9

Outside of Toronto, counselling over the phone and referrals: 1.844.443.4253 (1.844.44-Egale)