Ombudsman Ontario

The Ontario Ombudsman takes complaints and investigates matters related to services for children and youth, from developmental, health, social and educational programs to those related to the youth justice system.

Public education matters: daycare, early childhood education, schools and OSAP.

  • By phone: 416-586-3300 or 1- 800-263-1830
  • Online complaint
  • Email:
  • In writing: Office of the Ombudsman of Ontario, 483 Bay Street,10th floor, South Tower, Toronto, ON M5G 2C9

Children and Youth Unit answer questions, provides information about the rights of children and youth, and handles complaints and investigations related to children’s aid societies, residential licencees, and services provided under the Child, Youth and Family Services Act, 2017.

  • By phone: 416-325-5669 or 1-800-263-2841
  • Online complaint
  • Email:
  • In writing: Office of the Ombudsman of Ontario, Children and Youth Unit, 401 Bay Street, Suite 2200, Toronto, ON M7A 0A6

Hamilton Education Law Project / Empowerment Squared

The Hamilton Education Law Program (HELP) was a campaign run by Empowerment Squared in 2020 to empower students and families to meet challenges that one may encounter in the school system. HELP provided information and resources for navigating issues related to student discipline, special education, bullying & harassment, and the right to attend school. The majority of the information presented in this program remains current and is presented here for reference.

Webpage contains written and video information.

Pro Bono Ontario – Education Law

A project of Pro Bono Ontario which matches lawyers on a pro bono (free) basis for families with limited means in the area of education law for children.

School Advocacy Hamilton

This School Advocacy Hamilton website gives information to parents to support advocacy for children in Ontario public schools. It has tips and strategies to help parents ensure the school is meeting their child’s education needs.